We are currently recruiting Band 3 Administrative Colleagues to join our busy Healthcare Call Centre team on a 4-week temporary assignment.

This is an excellent opportunity for experienced administrators and customer service professionals who thrive in a fast-paced environment and are passionate about delivering outstanding support to patients and healthcare services.

Key Responsibilities:

- Handle incoming telephone calls professionally, efficiently, and with empathy.

- Deliver excellent customer service while supporting patients and service users.

- Accurately update patient records and internal systems.

- Manage confidential patient information in line with data protection requirements.

- Carry out a variety of administrative tasks to support the smooth running of the service.

- Work effectively as part of a busy, supportive healthcare team.

Essential Requirements:

- Excellent telephone handling and customer service skills.

- Strong general administrative experience.

- Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

- Excellent communication and organisational skills.

- A compassionate and empathetic approach to callers.

Desirable Skills & Experience:

- Previous telephone or call centre experience.

- Experience using SystmOne.

- NHS Smartcard.

- Previous experience working within the NHS or a healthcare environment.

Working Hours:

- 37.5 hours per week

- Service operating hours: 8:00am – 8:00pm, Monday to Sunday

- Preferred shift patterns:

8:00am – 4:00pm

12:00pm – 8:00pm

Locations:

- Swindon (Orbital)

- Peasedown (Bath & North East Somerset)

If you're an organised, customer-focused administrator looking for an immediate opportunity within a busy healthcare setting, we'd love to hear from you.

Apply today to join our dedicated team and make a real difference.